MDS Healthcare T/A ISSA Group operated multiple services, as each service may be different (e.g a Pharmacy Service), separate terms may apply.

The Customer’s attention is drawn in particular to the provisions of clause 10 and clause 5

1.           INTERPRETATION

1.1         Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 11.3.

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from the Supplier.

Delivery Location: has the meaning given in clause 4.2.

Force Majeure Event: an event, circumstance or cause beyond a party’s reasonable control.

Goods: the goods (or any part of them) set out in the Order.

Order: the Customer’s order for the Goods, as set out in the Customer’s purchase order form.

Specification: any specification for the Goods, including any related plans and drawings, that is agreed by the Customer and the Supplier.

Supplier: MDS HEALTHCARE LIMITED a private limited company registered in England and Wales with company number 08078964.

Third Party Certifications: certifications, reports and similar materials relating to the quality, specification or standards of manufacture (local or international) of Goods, which have been authenticated or certified otherwise than by the Supplier whether from the Goods manufacturer or otherwise.

1.2         Interpretation

• A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
• A reference to a party includes its successors and permitted assigns.
• A reference to a statute or statutory provision is a reference to it as amended or reenacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
• Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
• A reference to writing or written includes email.

2.           BASIS OF CONTRACT

2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.

2.3 The Order shall only be deemed to be accepted when the Supplier confirms the Customer that it shall fulfil the Order or otherwise takes reasonable action to fulfil the Order, at which point the Contract shall come into existence.

2.4 The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.

2.5 Any samples, drawings or advertising produced by the Supplier and any illustrations contained in the Supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.

2.6 All prices, quotations and Specifications are only valid at the time of issue by the Supplier and the Supplier reserves the right to withdraw, vary or amend any such prices, quotations or Specifications at any time prior to accepting a Customer’s Order.

3.           GOODS

3.1 The Goods are described in the Supplier’s price lists, product information and materials provided to the Customer in writing prior to placing their Order and subject to clause 2.6, shall only be modified by any applicable Specification.

3.2 The Supplier reserves the right to amend the Specification of the Goods if required by any applicable statutory or regulatory requirements.

4.           DELIVERY

4.1         The Supplier shall ensure that:

• each delivery of the Goods is accompanied by an invoice note that shows the date of the Order, the relevant Customer reference number, the type and quantity of the Goods (including the code number of the Goods, where applicable) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
• if the Supplier requires the Customer to return any packaging materials to the Supplier, that fact is clearly stated on the invoice or otherwise confirmed to the Customer in writing prior to delivery. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier’s expense.

4.2        The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.

4.3        Delivery is completed on the completion of unloading of the Goods at the Delivery Location.

4.4        Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. the Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5        If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. the Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6        If the Customer fails to accept delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier’s failure to comply with its obligations under the Contract:

• delivery of the Goods shall be deemed to have been completed at 9:00 am on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and
• the Supplier shall store the Goods until delivery takes place and charge the Customer for all related costs and expenses (including insurance).

4.7        If 10 Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken actual delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, charge the Customer for any shortfall below the price of the Goods.

4.8        The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

5.           QUALITY

5.1         The Supplier warrants that on delivery the Goods shall:

• conform with their description and any applicable Specification;
• be free from material defects in design, material and workmanship;
• be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
• be fit for any purpose held out by the Supplier.

5.2         Subject to clause 5.3, if:

• the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1 and in any event, within 7 days of delivery of the Goods subject to the Customer requesting a longer period of time to inspect the Goods at the time of placing their Order for such Goods;

• the Supplier is given a reasonable opportunity of examining such Goods; and
• the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier place of business at the Customer’s cost,
• the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

5.3       The Supplier shall not be liable for the Goods’ failure to comply with the warranty set out in clause 5.1 in any of the following events:

• the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;
• the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
• the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
• the Customer alters or repairs such Goods without the written consent of the Supplier;
• the Customer sells the Goods for any price whatsoever, without the prior written consent of the Supplier;
• the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
• the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.4        Where the Customer is provided with Third Party Certifications, the Supplier shall not be responsible for checking, validating or confirming the accuracy of such certifications and provides no warranty, representation or assurance that the Goods supplied together with such certifications are of the standard or quality certified by such accompanying documentation and Third Party Certifications shall not form part of the Contract nor have any contractual force.

5.5        Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.

5.6        The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

5.7        These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

6.           TITLE AND RISK

6.1         The risk in the Goods shall pass to the Customer on completion of delivery.

6.2         Title to the Goods shall not pass to the Customer until the earlier of:

• the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer.

6.3         Until title to the Goods has passed to the Customer, the Customer shall:

• store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
• not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
• maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
• notify the Supplier immediately if it becomes subject to any of the events listed in clause 9.1; and
• give the Supplier such information relating to the Goods as the Supplier may require from time to time.

6.4         If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 9.1, then, without limiting any other right or remedy the Supplier may have:

• the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
• the Supplier may at any time:
  • require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and
  • if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

7.           PRICE AND PAYMENT

7.1        The price of the Goods shall be the price set out in the Order, or, if no price is quoted, the price set out in the Supplier’s published price list in force as at the date of delivery.

7.2         The Supplier may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

• any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
• any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
• any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate or accurate information or instructions.

7.3         The price of the Goods:

• excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate, subject to the receipt of a valid VAT invoice; and
• excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer

7.4        The Supplier may invoice the Customer for the Goods on or at any time after the completion of delivery.

7.5        The Customer shall pay each invoice submitted by the Supplier:

• on such terms as specified by the Supplier in writing prior to delivery of the Goods or if no such terms have been issued, within 30 days of the date of the invoice; and
• in full and in cleared funds to a bank account nominated in writing by the Supplier, and
• time for payment shall be of the essence of the Contract.

7.6        If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier’s remedies under clause 9 (Termination), the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.6 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

7.7        All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

8.           LIMITATION OF LIABILITY

8.1        The limits and exclusions in this clause reflect the insurance cover the Supplier has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess loss.

8.2        The restrictions on liability in this clause 8 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

8.3        Nothing in in the Contract limits any liability which cannot legally be limited, including liability for:

• death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
• defective products under the Consumer Protection Act 1987.

8.4        Subject to clause 8.3, the Supplier’s total liability to the Customer under all Contracts shall not exceed the lesser of 125% of the aggregate price of the Goods supplied pursuant to those relevant Orders and the sum of £500,000 (five hundred thousand pounds Sterling).

8.5        Subject to clause 8.3, the following types of loss are wholly excluded:

• loss of profits;
• loss of sales or business;
• loss of agreements or contracts;
• loss of anticipated savings;
• loss of use or corruption of software, data or information;
• loss of or damage to goodwill; and
• indirect or consequential loss.

8.6        Unless the Customer notifies the Supplier that it intends to make a claim in respect of an event within the notice period, the Supplier shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of its having grounds to make a claim in respect of the event and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

8.7        This clause 8 shall survive termination of the Contract.

9.           TERMINATION

9.1         Without limiting its other rights or remedies, the Supplier may terminate this Contract with immediate effect by giving written notice to the Customer if:

• the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within ten days of that party being notified in writing to do so;
• the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
• the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
• the Customer’s financial position deteriorates to such an extent that in the Supplier’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.2        Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under the Contract or any other contract between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 9.1(b) to clause 9.1(d), or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.

9.3        Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

9.4        On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt.

9.5        Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

9.6        Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

10.          FORCE MAJEURE

Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for three months, the party not affected may terminate this Contract by giving 14 days’ written notice to the affected party.

11.          GENERAL

11.1        Assignment and other dealings.

• The Supplier may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract.
• The Customer may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.

11.2        Entire agreement.

• This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
• Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

11.3        VARIATION – No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

11.4        WAIVER – No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

11.5        SEVERANCE – If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision of the Contract is deemed deleted under this clause 11.5 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

11.6        NOTICES

• Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be:
  • delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
  • sent by email to office@issagrp.com or such address as otherwise stated on the Supplier’s website.
• Any notice or other communication shall be deemed to have been received
  • if delivered by hand, on signature of a delivery receiptor at the time the notice is left at the proper address;
  • if sent by [pre-paid first-class post or other] next working day delivery service, at 9:00 am on the two Business Day after posting [or at the time recorded by the delivery service]; and
  • if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause (iii), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
• This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

11.7        Third party rights.

• Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
• The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.

11.8       Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

11.9       Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract or its subject matter or formation.

Terms & Conditions – MDS